Terms and Conditions

1. General

1.1 These general conditions apply when you as a consumer place an order via our website Webshop.cykelfabriken and associated pages. Agreement is entered into between you and Cykelfabriken AB, organization number 556795-2049. Detailed contact information and other information about Cykelfabriken AB can be found under “Contact us”. The terms are only applicable to you who are a consumer and who make orders via the website. Cykelfabriken AB is the limited company that owns Webshop.cykelfabriken

1.2 We follow the General Complaints Board (ARN).

1.3 To be able to order via the website, you must be 18 years of age or older. According to Swedish law, we do not accept credit purchases for persons under 18 years of age. We reserve the right in individual cases to refuse or change your order (for example, if you have provided incorrect personal information and / or have payment remarks).

1.4 We reserve the right to final sales and any image and writing errors on any of the websites, such as errors in product description or technical specification, incorrect prices and price adjustments (such as changed prices from suppliers or currency changes) or incorrect information regarding whether an item is in stock. We have the right to correct any such errors and to change or update the information at any time.

1.5 All information on the website, as well as all content in these terms, is owned by Cykelfabriken AB or its licensors. The information is protected by, among other things, intellectual property law and market law. This means that trademarks, company names, product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without written permission from us.

2. Agreement and Order

2.1 In order to make a purchase, you must accept our terms. By accepting our terms, you agree to comply with the Terms in their entirety, and agree that you have read the information about personal data and agreed to the use of personal data and cookies.

2.2 A purchase agreement is not entered into until we have confirmed your order and you have received an order confirmation from us by e-mail. We urge you to save this order confirmation for any contacts with our customer service.

3. Customer information etc.

3.1 We recommend that you create a user account before you shop on our website. When you register your user account and / or carry out an order, you will be asked to provide certain personal information. You confirm that the information you fill in is correct and complete and are responsible for incorrectly filled in information.

3.2 You undertake to ensure that no one else can use your login information. You may not disclose the username and password of any unauthorized person and must ensure that the document containing the username and password is stored in such a way that the unauthorized person cannot access the information. You must notify us immediately if it is suspected that an unauthorized person has gained access to your password. You are responsible for all purchases made with your login details if such notification has not been made.

3.3 If we suspect that you are abusing your user account or their login information or otherwise violating the Terms, we have the right to suspend you. We also have the right to assign you new login details.

4. Prices, fees and payment

4.1 When ordering on any of our websites, the prices stated on the website apply. Prices are stated in Swedish kronor and include VAT. Prices do not include payment and shipping fees, which are stated separately.

4.2 You can pay in the ways specified on the website. Read more about our payment methods and discounts on the website here. We have the right to charge already in connection with the order, unless invoice payment or other similar payment method is chosen by you and approved by us. In the case of invoice payment or partial payment, our partner may make a credit report. We reserve the right not to always offer all payment methods, or to change payment methods if the one you have chosen for any reason does not work at the time of purchase. Please note that any restrictions on payment options are listed on the website.

4. Promotions and offers

4.1 We may from time to time offer promotions on the website that may have more favorable terms than what appears from these Terms, e.g. concerning payment or extended right of withdrawal. These more favorable terms apply as long as the promotion is active and for the specific goods specified by us in connection with the promotion. We reserve the right to withdraw such promotions at any time. Upon termination or revocation of a promotion, these Terms apply without modification. Offers on specific items on the website are valid for a limited time and as long as stock lasts.

5. Delivery and transport

5.1 Goods that are in stock are normally delivered within the number of working days stated on the website. More information about delivery of goods and conditions for delivery can be found here.

5.Delivery and transportation

5.1 Goods that are in stock are normally delivered within the number of working days stated on the website. More information about delivery of goods and conditions for delivery can be found here.

5.2 The expected delivery time of the product is stated at checkout and / or on the relevant product page on the website.

7. Right of withdrawal and open purchase

7.1 When purchasing goods on any of our websites, a 14-day right of withdrawal / open purchase always applies in accordance with current consumer protection legislation. This means that you have the right to cancel your purchase by notifying us within 14 days of you or your agent receiving the ordered item (the withdrawal period).

7.2 The right of withdrawal does not apply to the following types of goods:

  • goods with a broken seal. If an item has been sealed, you must not break the seal if you want to be able to exercise your right of withdrawal. The right to repent thus ceases when you break the seal.
  •  if the product is used

7.3 Right of withdrawal – for distance trading

When buying in our online store or by phone, the Distance Trading Act applies. This means that you as a customer have the right to cancel your purchase within 14 days after you have received the product. The product must be in as good a condition as when you received it, ie unused and undamaged. Original packaging must be saved and follow the product. When you exercise the right of withdrawal, you as a customer are responsible for return shipping. When buying a product that is custom-made or otherwise has a clear personal touch for you, the right of withdrawal does not apply.

7.4 If you wish to cancel the purchase, you must, before the withdrawal period has expired, send us a clear and unambiguous message in the manner specified here. You must enter your social security number, name, address and other relevant information, e.g. order number, invoice number and name of the item in the message. If you do not want to use the above alternative on notification, you can use the standard form for exercising the right of withdrawal that the Swedish Consumer Agency has produced (see www.konsumentverket.se)

7.5 When exercising the right of withdrawal, you pay the return shipping and are responsible for the condition of the goods after you have received the goods and during the return shipping. The product must be returned within 30 days from the date the notice of exercise of the right of withdrawal was submitted to us. The product must be sent well packaged, in good condition and in original box. Returns must be made to us according to the methods and instructions stated on the website, you will find these here.

Price example of return shipping: Smaller packages: SEK 100 Pallet shipping (eg bicycles) SEK 700. When changing the size of accessories such as gloves, helmet or shoes, we bear the shipping costs through our right of exchange. However, this only applies to returned goods in original packaging. For helmets, it applies that ev. visor protection and / or labels remain and there are no signs of use on the product. Save the original packaging in which your item was delivered. In cases where the return shipping cost is affected due to defective packaging, you as a customer are responsible for these. When delivered to you, we bear the transport risk, ie. If the product is damaged on the way from our warehouse to you, it is under our responsibility. In the event of a return, this responsibility is yours. Be sure to include enough information when returning or exchanging an item to facilitate handling with us. Enter name, social security number, telephone number and the order number to which the return applies.

7.6 When you cancel your purchase, we will refund the amount you paid for the item, including delivery costs. On the amount to be refunded, we have the right to deduct an amount corresponding to the depreciation of the product compared to the original value of the product, if and to the extent that such depreciation is due to the fact that you have handled the product to a greater extent than necessary to determine its properties. or function.

7.7 We will refund the amount as soon as possible, but no later than within 30 days from the date we received the item.

8. Warranty and Reclaim

8.1 Warranty for goods only covers original manufacturing defects, and thus not defects that occur during or after a personal change in the product’s function and appearance, such as rebuilding, upgrading or other configuration of the product. Your order confirmation is valid as proof of warranty. Different goods have different warranty periods. Read more under warranty on our website.

8.2 The right of complaint covers goods that are defective in accordance with current consumer protection legislation. Customers who wish to make a valid error in the ordered product must contact us as soon as possible after the error has been discovered via the contact information stated on the website. Complaints made within two months of you discovering the error are always considered to have been submitted on time. You have a 3-year right to make a complaint about goods purchased on the website. Always complain as soon as possible to make sure you do not lose your rights.

8.3 We are always responsible for return shipping for approved complaints.

8.4 When the complained product is returned and the complaint is approved, we will compensate you in accordance with current consumer protection legislation. We strive for this to happen within 30 days of receiving the complaint, but it may take longer depending on the nature of the product. We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the event of complaints, we follow guidelines from the General Complaints Board, see www.arn.se. More information is available at www.konsumentverket.se.

9. Force majeure

The bicycle factory is exempt from damages and other sanctions if the fall movement of the agreement is hindered or hindered by any circumstance – such as war, government intervention, unrest, restrictions on energy supply, labor market disruptions, bans, restrictions, non-compliance, accidents or accidents, accidents and incidents. missed deliveries from subcontractors – which the bicycle factory could not reasonably have foreseen at the time of the conclusion of the agreement and whose consequences the bicycle factory could not avoid or overcome either ..

In disputes, we use: The General Complaints Board and the EU guidelines for online dispute resolution

  1. Terms when buying in a store
    When buying in a store, it is the respective store that sets the conditions for a sale. Some, for example, do not apply for open purchase. Be sure to always ask what applies if we buy in one of our or our retailers’ stores.
    Changes to the Terms
  2. We reserve the right to make changes to these Terms at any time. All changes to these Terms will be published on the Website. Changes apply from the time you have accepted the Terms (in connection with a new purchase or when visiting the website), or 30 days after we have informed you of the changes. However, we recommend that you stay updated on the website regularly to be notified of any changes to the Terms.

12. Applicable law and dispute

12.1 Disputes shall primarily be resolved by agreement after discussion with our customer service. In the event of a dispute, we always follow decisions from the General Complaints Board.

12.2 Disputes concerning the interpretation or application of these Terms shall be interpreted in accordance with Swedish law and decided by the General Complaints Board or ultimately by a general court. These Terms have been established by us on 2017-10-12